Privacy Policy

This policy applies to personal data collected through the Malconrep website, including enquiry and contact-form submissions sent to info@malconrep-group.com.

This policy does not replace any separate privacy, confidentiality, or data-processing terms contained in a signed customer, supplier, employment, or service agreement.

When you contact us through this website, we may collect information you provide directly and technical submission details associated with your request.

We use the information collected through this website to receive, review, and respond to commercial enquiries, assess potential operational fit, follow up on requests, and maintain a basic record of website-originated communications.

We may also use technical submission data to help protect the website, detect spam or misuse, investigate delivery issues, and maintain reasonable operational and security controls.

Personal data submitted through the website is made available only to authorised Malconrep personnel who need it to assess or respond to your enquiry. Based on the current website workflow, access is limited to the sales team handling incoming commercial requests.

We may also disclose personal data to third-party service providers that support website hosting, security, and message delivery, including Resend for enquiry email transmission. We may disclose information where required by law, court order, regulatory request, or to protect our rights, business, or users.

Website enquiries are generally retained for up to 30 days from receipt. We may retain information for a longer period where reasonably necessary to continue an active commercial discussion, meet a legal or regulatory obligation, or establish, exercise, or defend legal claims.

We take reasonable administrative and technical steps to protect personal data handled through this website. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Some service providers supporting this website or email delivery may process information outside Malaysia. Where cross-border processing occurs, we expect those providers to implement appropriate safeguards consistent with their services and applicable law.

Based on the website's current configuration, we do not intentionally deploy analytics, advertising, or personalisation trackers through this site.

Website hosting, delivery, and security providers may still process strictly necessary technical request information needed to make the site available, secure, and reliable.

If you want to request access to, correction of, or clarification about personal data submitted through this website, you may contact us at info@malconrep-group.com or call +603.3167.7770.

Where permitted by law, you may also request withdrawal of consent for future handling of your personal data. Withdrawal of consent will not affect processing carried out before the request and may limit our ability to respond to or continue handling your enquiry.

We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes. The version published on this page will be the version that applies to website use at that time.